The free online course Effective Communication Skills for Managers presents key communication techniques and strategies needed by managers in any business or organisation. The course begins by showing you in a step-by-step manner how you can successfully prepare for and engage in any difficult conversation you may be faced with in a workplace situation. You will learn about the rules of communication, the importance of non-verbal communication and how to develop effective listening skills. You will also learn how to build rapport with your colleagues so that you can start to lead the conversation. You will also learn how influence works and strengthen your own skills at influence and persuasion. You will learn how to plan and develop an effective presentation. You will learn how to overcome nervousness and deliver presentations naturally, whether you are speaking at a small team meeting or presenting to an audience of hundreds. Finally, you will learn about the key communication skills needed for successful team meetings. You will also learn about the importance of creating and distributing minutes of the meeting that accurately describe what was discussed at the meeting, and any actions that were agreed upon and whose responsibility they are. This course will be of great interest to existing junior managers or those wishing to move into the managerial level and who would like to develop effective communication skills. It will also be of interest to learners who would like to develop communication skills needed for advancement within any business or organisation.
To qualify for your official ALISON Diploma, Certificate or PDF you must studyand complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.
Having completed this course you will be able to: - Describe the risks and rewards of difficult workplace conversations; - Describe the rules of communication; - Describe how you can build a rapport with colleagues to lead the conversation; - Describe how to develop and deliver effective presentations; - Describe how to chair a meeting and write up the minutes of a meeting; - Describe strategies you can use to influence others
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