Providing excellent customer service is essential to the long-term viability of every business. ALISON's free online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.
ALISON's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.
This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.
After completing this course the learner will be able to: - Apply the fundamental aspects of customer service in a business; - Advance a customer service program from a fundamental to advanced level; - Communicate and collaborate with customers utilising efficient communication processes; - Obtain customer feedback to continuously refine a customer service program; - Implement a customer service program in the hospitality industry, the retail industry and the public sector.
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